Refund policy

Return and Exchange Policy

Methods of Return and Exchange

1. Exchange Requirements

  • Condition of Goods: The item for exchange must be unused and free from damage or defects not caused by the customer.
  • Packaging Requirements: Please retain the complete original packaging of the product, including the external box. Exchanges will not be accepted without the original packaging.

2. Exchange Process

  • Contact Timeline: Please contact customer service within 7 days of receiving the product to initiate an exchange.
  • Required Information: Provide your name, order number, contact phone number, name of the product being returned, and the reason for return along with photos of the product.
  • Customer Service Contact Information:

3. Refund Policy

  • Ordered Products: Products that have been ordered are not eligible for refunds.